Have questions? We've got answers!

MENU QUESTIONS:

Do you have keto and sugar-free options? 

Yes! All of our signature menu beverages can be made keto or sugar-free with the exception of our Chai Latte. If you are wondering if a specific, off-the-menu beverage can be made keto or sugar-free, just ask a barista! 

What fruit flavors are available sugar-free?

The sugar-free fruit flavors available are Red Raspberry, Strawberry, Coconut and Peach. We also carry sugar-free Red Bull so you can enjoy your favorite energy drink without any of the sugar!

Do you carry non-dairy milk alternatives?

Yes! Choose between soy, almond, coconut or oat milk!

Where can I find a complete nutritional breakdown about a specific drink?

Please email onthegrindnb@gmail.com and ask for your specific beverage’s nutritional information. Please make sure you include the specific drink's name, the size, and whether it is hot, iced or blended. We will get back to you as soon as possible with the caloric and nutritional information you are inquiring about.

CONCERN OR COMPLAINT QUESTIONS:

I have a question or concern about a recent visit to On The Grind, how can I get this resolved?

Our customer satisfaction is of upmost importance to us. If you have a question, concern or complaint about a recent visit to On The Grind, please email onthegrindnb@gmail.com or direct message one of our social media accounts (Instagram: @onthegrindcoffee ; Main Facebook: @OnTheGrindnb) with a brief explanation and any necessary details about your experience, along with the exact On The Grind location you visited. We will get back to you as soon as possible.

RECEIPT REQUESTS & ORDER PAYMENT INQUIRIES:

I never received a receipt, how can I get one?

If you did not receive a receipt from a recent visit, please contact us by email at onthegrindnb@gmail.com, leave us a voicemail, or direct message one of our social media accounts with the following information: 
1. Last 4 digits of credit card used:
2. Name on credit card used:
3. A good email:
4. Location visited:
5. Date & time visited:
6. Estimated total of visit (don’t worry, if you don’t know this):

We will locate your receipt and get it you as soon as possible.

How can I find out my order total from a recent visit?

If you have any question or concern regarding a payment or charge from a recent visit, we are happy to investigate for you. Please contact us by email at onthegrindnb@gmail.com, leave us a voicemail, or direct message one of our social media accounts with the following information:

1. Last 4 digits of credit card used:
2. Name on credit card used:
3. A good email:
4. Location visited:
5. Date and Time visited:
6. Estimated total of visit (don’t worry, if you don’t know this):

We will investigate your order and get back to you as soon as possible.

MOBILE PAYMENT & GIFT CARD QUESTIONS:

Do you accept Apple and Samsung Pay?

Yes! All of our locations accept Apple and Samsung Pay!

Where can I purchase gift cards?

You can purchase gift cards right here on our website under the "Catalog" tab and have it mailed to your preferred address, or you can purchase one in person at any of our locations! Digital gift cards are not available at this time.

HIRING & EMPLOYMENT OPPORTUNITIES:

I'm interested in working at On The Grind, how can I apply?

We are always looking to grow our team! If you are interested in joining our team, please submit your resume to the email resumes@otgcoffee.com or drop off your resume in person at any of our locations. It is helpful to include your availability, and the preferred On The Grind location/region you wish to work at prior to submitting.

How old do you have to be to work at On The Grind?

Our employee age minimum is 16-years-old.

DONATION & COMMUNITY INVOLVEMENT INQUIRIES:

Does On The Grind ever contribute donations, sponsor, or get involved with the community?

We love contributing to the community, and have many times in the past! If you have a community involvement, sponsorship or donation inquiry that you would like to discuss our potential involvement in, please email onthegrindnb@gmail.com. Include any links, flyers, and information you have about the event, sponsorship or donation opportunity. We will get back to you as soon as possible!